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FAQ

Frequently Asked Questions

GENERAL

Where are the products from?

All our products are from UAE.

All Madina X Mashal abaya are made in UAE.
Fabrics and materials are from Middle East, South Korea & Indonesia.

Where are we operating from?
We are based in UAE with weekly shipments to Singapore.


PAYMENT

Price listed are in SGD(Singapore Dollars) unless otherwise stated.

What are the payment modes available?
Shop Pay / PayPal  - All major credit cards are accepted. Payment is captured automatically and you will receive a payment confirmation email.

Bank Transfer / Deposit - Applicable to Singapore & Brunei only.

PayNow - Applicable to Singapore only.


SHIPPING

We endeavour to fulfil your order within 1 to 3 working days. Once your order is fulfilled, you will receive a shipping notification email with the courier tracking number. Delivery takes about 1 to 3 working days from order fulfilment.

Madina X Mashal preorder will follow the shipment schedule as set by Mashal Abaya.

How can I track my order?
Once your order is shipped, you will be notified via email and a tracking link is enabled. Alternatively you may log in to your account to refer to the order status page and retrieve the tracking number.


Returns / Refunds / Exchanges

Returns and exchanges are only applicable for damaged or wrong product. Returns are valid for 14 days from when you received your orders. In cases where the product purchased is out of stock, you will be given a refund. Approved refunds will be credited back to you within 24 hours of approval via your method of payment.

Can I exchange my order for a different size/product/color?
We do not accept exchanges. All sales are final.
It is important for you to refer to our size chart, get your measurements right and choose the size suitable for you. Whilst we try our best to capture the correct color/shade on camera, sometimes it may differ due to lighting and exposure.

My order has not been shipped and I have changed my mind on the order, can I cancel and get a refund? 
No, all sales are final.